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Privacy Policy

Last updated 30 July 2026

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1. INTRODUCTION

 

1.1 Pradella Law ("Firm", "we", "us", or "our") is committed to protecting your privacy and managing your personal information in accordance with the Privacy Act 1988 (Cth) ("Privacy Act") and the Australian Privacy Principles ("APPs"). This Privacy Policy details how we collect, hold, use, disclose, and protect personal information obtained from clients, prospective clients, individuals using our website and online enquiry form, our contractors, and other individuals with whom we interact.

 

1.2 By accessing our website, completing our online enquiry form, engaging our services, or otherwise providing personal information to us, you acknowledge and consent to the terms of this Privacy Policy.

 

2. TYPES OF PERSONAL INFORMATION COLLECTED

 

2.1 The type of personal information we collect and hold depends upon your dealings with us, and may include (without limitation):

  1. Name, address, telephone number, email address, and other contact details;

  2. Information relating to your business dealings;  

  3. Identification and verification documents, including copies of photo ID and other documents required for client verification purposes;

  4. Financial, billing and payment information, and records of communications with or about you;

  5. Any additional information you provide or authorise us to collect in the course of your instruction or enquiry.

 

2.2 For website visitors and users of our online enquiry form:

  1. Information you input through the online form, including your name, contact information, and details of your enquiry;

  2. Technical information collected via cookies and website analytics, including IP address, browser type, device type, and access logs. (See section 7.)

 

2.3 For job applicants, employees, and contractors, we may also collect:

  1. Employment and educational history, referees, Tax File Number, and superannuation information;

  2. Any other information reasonably required to process your application or manage our employment/contractor relationship.

 

2.4 We do not routinely collect "sensitive information" (as defined in the Privacy Act), unless it is necessary for our activities and you have consented or it is otherwise required or permitted by law. We will take additional precautions with sensitive information as required by law.

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3. HOW WE COLLECT PERSONAL INFORMATION

 

3.1 We ordinarily collect your personal information directly from you, such as when:

  1. You complete our online enquiry form;

  2. You provide information to us in person, by email, phone, post or other electronic communication;

  3. You engage our firm to provide legal services or request information about our services.

 

3.2 We may also collect personal information from third parties where:

  1. It is unreasonable or impracticable to collect personal information directly from you and you have consented, or as required or authorised by law;

  2. We receive information from other parties in connection with your legal matter (e.g. other legal representatives, employees, courts, regulatory bodies).

 

3.3 You are not required to provide us with any personal information; however, if you choose to withhold requested information, we may be unable to provide our services or respond to your enquiry.

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4. PURPOSES FOR WHICH PERSONAL INFORMATION IS COLLECTED,  HELD,  USED AND DISCLOSED

 

4.1 We collect, hold, use, and may disclose your personal information for purposes including (but not limited to):

  1. Providing legal advice and related legal services;

  2. Conducting our business operations and managing our client relationships;

  3. Communicating with you about our services or in relation to your instructions;

  4. Managing your legal matter and representing you;

  5. Fulfilling our legal, regulatory, and professional obligations, including record-keeping, client identity verification, and professional indemnity insurance;

  6. Managing billing, accounts and collections;

  7. Considering applications for employment or engagement as a contractor;

  8. Internal research, service development and quality improvement;

  9. Any purpose for which you have consented or that is otherwise required, permitted, or authorised by law.

 

4.2 We will only use or disclose your personal information for direct marketing where permitted by law (see section 10).

 

5. DISCLOSURE OF PERSONAL INFORMATION

 

5.1 We may disclose your personal information to third parties as reasonably necessary for the primary purposes described above, or for directly related secondary purposes to which you would reasonably expect, including:

  1. Barristers, experts, consultants, or other professional advisers engaged for your legal matter;

  2. Courts, tribunals, regulatory authorities, and law enforcement agencies where required or authorised by law;

  3. Third-party service providers who supply administrative, technology, online hosting, archival, or other business support services (e.g. IT support, cloud storage) to our firm;

  4. Insurers, auditors, or other entities to comply with professional or regulatory obligations.

 

5.2 We require all third-party service providers to maintain the confidentiality and security of your personal information and to only use it in accordance with our instructions and applicable privacy laws.

 

5.3 Information subject to legal professional privilege and client confidentiality will not be disclosed unless instructed by the client or required/permitted by law.

 

5.4 We do not sell or rent your personal information to third parties.

 

6. DATA BREACH RESPONSE AND NOTIFIABLE DATA BREACHES

 

6.1 We take the security of your personal information seriously. If we suspect that a data breach has occurred involving your personal information, we will assess the circumstances and, where required under the Privacy Act's Notifiable Data Breaches (NDB) scheme, notify the affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable.

 

6.2 If you suspect a data breach involving your personal information held by us, please contact us immediately by emailing jessica@pradellalaw.com or phoning 0483 730 527.

 

7. USE OF OUR WEBSITE, ONLINE ENQUIRY FORM, AND COOKIES

 

7.1 When you use our website, we may collect technical information (such as IP address, browser type, device type, and clickstream data) via cookies or similar technology to improve the security and functionality of our website and analyse usage.

 

7.2 Cookies are small files installed on your device. You may set your browser to refuse cookies, but some parts of the website may not function properly as a result.

 

7.3 If you use our online enquiry form, the following collection notice applies (APP 5 Collection Notice):

 

“We collect your personal information (such as your name, contact details, and any matter details you submit) through this form to respond to your enquiry and provide you with legal services. If you do not provide this information, we may be unable to respond. For further details on how we collect, use, and disclose your personal information, including how you can access or correct your information or make a privacy complaint, please read our Privacy Policy.”

 

7.4 Our website may include links to third-party websites. We are not responsible for the privacy practices or content of external sites.

 

8. CROSS-BORDER USE OF PERSONAL INFORMATION

 

8.1 Ordinarily, your personal information will be obtained, accessed, processed, and stored in Australia or Malaysia.

 

8.2 We will only disclose or transfer personal information to other countries where it is necessary for the provision of legal services, administrative functions, or to comply with legal or regulatory obligations.

 

8.3 We are committed to complying with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in relation to all personal information, regardless of where it is handled or stored. We take reasonable steps to ensure that any overseas handling of personal information provides a level of protection substantially similar to that afforded under the APPs.

 

8.4 We will not disclose personal information to any third party located overseas unless:

  1.  the disclosure is required for the performance of legal services or related administrative activities;

  2. you provided express consent; or

  3.  the disclosure is otherwise required or authorised by law.

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9. PROTECTION, STORAGE AND RETENTION OF PERSONAL INFORMATION

 

9.1 We take reasonable steps to protect your personal information against loss, misuse, unauthorised access, disclosure or modification, and interference through:

  1. Physical security at our postal address in Ultimo, New South Wales;

  2. Password-protected hardware and online systems;

  3. Secure online storage of documents on Google Drive;

  4. Archiving or destruction of documents no longer required, except as required by law or professional obligations (typically at least 7 years for legal records).

 

9.2 Where personal information is held by third-party providers, we take reasonable steps to ensure they meet appropriate standards of security.

 

10. DIRECT MARKETING

 

10.1 We may, from time to time, send you updates, newsletters, or marketing materials in relation to our services where you have requested such communications or it is otherwise lawful to do so.

 

10.2 You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe facility provided in the communications.

 

11. ACCESS AND CORRECTION OF PERSONAL INFORMATION

 

11.1 You are entitled to request access to the personal information we hold about you, subject to exceptions allowed by law (see APP 12). To request access or correction, please contact us by emailing jessica@pradellalaw.com or phoning 0483 730 527.

 

11.2 We will take reasonable steps to correct your personal information if you believe it is inaccurate, out-of-date, incomplete, irrelevant or misleading. If we deny access or refuse to correct the information as requested, we will provide reasons for the refusal as soon as practicable and explain how you can complain about the decision.

 

11.3 No fee applies for making a request for access or correction, but we may charge for reasonable administrative costs if applicable.

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12. COMPLAINTS HANDLING

 

12.1 If you have a concern or complaint about the way we handle your personal information, please contact us by emailing jessica@pradellalaw.com or phoning 0483 730 527.

 

12.2 We will acknowledge receipt of your complaint within 7 days. We aim to resolve complaints as soon as practicable, generally within 30 days. If your complaint is complex or requires further information, you will be informed of any delays.

 

12.3 If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC). See: www.oaic.gov.au or phone 1300 363 992.

 

13. ANONYMITY AND PSEUDONYMITY

 

13.1 Where lawful and practicable, you may interact with us anonymously or under a pseudonym (for example, when making a general enquiry). However, for most legal services, it will not be practicable for you to remain anonymous or use a pseudonym.

 

14. CHANGES TO THIS POLICY

 

14.1 This Privacy Policy may be updated, amended, or replaced from time to time to reflect changes in legal or business requirements. The latest version is available on our website. We recommend that you review the policy periodically.

 

15. CONTACT DETAILS

 

15.1 For privacy-related enquiries, correction or access requests, complaints, data breach notifications, or further information about our privacy practices please contact:

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Jessica Pradella

Pradella Law

308 Wattle Street, Suite 1106, Ultimo NSW 2007

jessica@pradellalaw.com

0483 730 527

This Privacy Policy was last updated on 1 July 2026.

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